Email Checklist for Docflow

Docflow is designed to process incoming invoices through various channels, including email efficiently. To ensure seamless processing, it's essential to adhere to the following Email Checklist.

1. Email Size Limit: 39 MB

• Issue: The total email size must be less than 39 MB.
  Resolution: Remove some attachments or reduce the size of the existing attachments.

2. Attachments

• Issue: Your e-mail doesn't contain any attachments.
  Resolution: The e-mail must contain at least one allowed attachment file.

3. Number of Attachments Allowed: 40

• Issue: If you have more than 40 files in an email.
  Resolution: Try removing some attachments to meet the allowed limit.

4. Allowed Invoice File Types: tif, tiff, pdf

• Issue: Convert your invoices to one of the listed file types.

5. Allowed Invoice Attachments: txt, xlsx, xls, docx, png, jpg, gif, csv, xml, bin, htm, html, p7s, jpeg, msg

• Issue: Convert your attachments to one of the allowed file types.

6. Sending Multiple Invoices and Attachments

Issue: Trying to send multiple invoices and attachments.
Resolution: Try again with only one invoice and corresponding attachment(s).

7. Password Protected Attachments

• Issue: Trying to send a password-protected attachment.
  Resolution: Remove the password protection and try sending it again.
• See Also - How to Remove a Password From a PDF File

8. Other Issues

• Issue: If you are still encountering error messages.
  Resolution: Contact support at [e-mail]. for assistance.

By following this Email Checklist, you can ensure that their invoices are processed smoothly through Docflow. Adhering to these guidelines helps prevent common issues and contributes to a more efficient workflow.